Elena Piot
CONSULTING IN CLIENT DEVELOPMENT
About Me
As a professional in the luxury goods industry for the last 10 years, I led the marketing activities of one of the trendiest department stores in Europe – TSUM Moscow and worked as a Regional Client Development Manager at Louis Vuitton. Clienteling and CRM are my key competencies, being client-centric is my religion.
I believe in maintaining a positive mindset, in creating partnerships with a purpose, and in always striving for the best result. When you work with me, you get a collaboration with transparency and consistency.
Services
Client Development
How do you recruit and develop clients? How do you operate with Client Data? Is client communication seamless and consistent?
We will review and develop the most efficient Client Development Strategy for your business. We will get extremely client-centric. We will create client journeys through all the channels and touchpoints to make sure you meet your business goals.
Service Excellence
Luxury is about significant value creation which any brand service should aim for.
Are you happy with the level of service your clients receive? How do you evaluate your service? How do you ensure consistency?
We will evaluate the existing situation and create an exceptional service experience with your brand`s signature touch. We will develop content, tools, and train your teams.
Events and Animations
We will elaborate on your events and activities calendar to create concepts that meet your client development needs.
How it works
Consultation
Hourly-based format.
Monthly retainer
Regular support format.
Project base
Tasks and deadlines format.
Training
Mind setting your teams and providing concrete tools to win the battles in clienteling.
References
